Globalization has been a driving force for the industrial world for decades now. Multinational enterprises no longer limit themselves to a single geographical area for the production needs and often spread their plants across continents. While such diversity does lead to lower costs when serving a specific area, it does bring its own pitfalls, most serious of which is extending technical support.
Things often go wrong, and it isn’t always feasible to have an engineering team on-site to diagnose, troubleshoot, and fix the problem. Even if there is an engineering team, they won’t always have the skills required to fix problems belonging to a wide spectrum.